Frequently Asked Questions

Yes. Your labels are applied by machine to be straight and true. The labels are heat sealed to the bottles and they resist peeling, fading, and cracking.
Pure spring water goes into all of our custom bottles.
We ensure that our water meets state and federal regulations through continuous testing and evaluation once the water has gone through a multi-barrier of filtration.
The FDA does not require an expiration date for bottled water, and it should remain fresh when it is sealed and unopened. However, the FDA does recommend that bottled water be consumed within 2 years of its manufacturing date.
We are unable to put any additives into your bottled water. Once the water is purified and placed in your bottles the bottles are sealed and remain unopened until the bottle reaches your lips.
The minimum order size in 10 cases, which gives you 240 bottles of water.
We have 8 oz., 12 oz., 16.9 oz. and 20 oz. bottle sizes available.
No, our labels are designed to specifically leave a very small gap between the label ends. This gap ensures the label is properly heat-fused to the bottle. A continuous label requires the label ends to overlap, increasing the risk of your label peeling because it is not directly heat-fused to the bottle.
All of our orders come to you in a sleek and modern bottle with no ribbing and a clear cap.
We carry only our signature sleek and modern plastic bottles.
Yes! Our bottles, including the cap and label, are 100% recyclable.
Credit card orders are welcome. We also accept check and money order. Once your payment clears we will begin production immediately on your Personalized Bottled Water order.
Yes. We can accept a PO from certain government agencies and accredited schools.
We will be happy to! Just give us a call and we can discuss details.
Absolutely! We waive the set-up fee as a bonus when you use the same art on your labels when placing a re-order.
Yes. Call us for details about receiving your order in separate shipments.
We use only clear, recyclable caps.
No. Your custom design is printed on a label which is then heat-sealed onto each bottle. We offer ultra-clear labels which are completely see-through, and give the appearance of the image being printed directly on the bottle.
We use water-resistant plastic labels that come in standard and ultra-clear finishes. The labels are heat-fused onto each bottle so they will look exactly as they arrived to you even when in a cooler.
We offer both 2” x 8” and 4” x 8” labels.
Yes – We require it actually! We want your labels to be perfect, so we allow customers to review their labels and make any changes they would like before production begins.
Yes. All of our labels are created with the four-color process. We can match Pantone or PMS colors at no additional charge as well.
There is a $50.00 set-up fee, but there is never a charge for artwork. Whether you have your own art department and want to upload a design or you need us to create a design for you, the price remains the same.
Yes, you may certainly provide your own artwork. Please take note of the required bottling information AND the minor gap between label ends that we include on our templates. Contact us beforehand to receive the proper label template for your preferred bottle size and quantity.
Vector form works best (EPS, Al, PDF), but we can also work with high-resolution documents in JPEG, PSD, or TIFF. Please do not send low-quality scans or pictures taken from a website unless you do not have access to the image otherwise.
Your order ships directly from our bottling facility in Georgia.
Your water will arrive in cases of 24.
We can ship your order to as many locations as you would like. Please call us for details and to make your shipping arrangements.
Payment is due before your order goes into production.
Yes. Our bottles are proudly made in the U.S.A.